Engaging With Clients in Turbulent Times: Why Relationships and Value Delivery Matter More Than Ever

In uncertain times, clients become more risk averse, focusing on essential work and efficiency, with nearly 80% of in-house leaders concerned about turbulence. This results in slower hiring, tighter budgets, and larger decision-making teams, making trusted relationships more valuable and new ones harder to form. Law firms should prioritize client retention, enhance value delivery, proactively build trust, stay connected to client industries, and integrate new hires smoothly to retain business and uncover opportunities.